Privacy notice

[NOMBRE O RAZÓN SOCIAL] ("Wualab"), tax ID (RFC) [RFC], with address at [DOMICILIO COMPLETO], is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (the "Law").

For any privacy matter, write to [privacidad@wualab.com].

The Wualab app reads the phone over a cable and processes photos, videos, audio, documents and conversations on your computer or on the drive you choose. That information is not uploaded to our servers or to third parties, and Wualab has no access to it.

Those files may contain other people's data (for example, your contacts'). You decide what to do with them and are responsible for handling them lawfully.

• Identification and contact: email address, name (if you provide it) and preferred language.
• Account and security: sign-up date, email verification and service access logs.
• Purchases: products, amounts, dates, payment status and the customer ID assigned by our payment processor. Card details go directly to Stripe; we never see or store them.
• Rescues and licenses: phone model, a phone identifier turned into an irreversible fingerprint (we cannot derive the serial number from it), activation and expiry dates, and the name and operating system of the computers you register.
• Assisted service: session date and time, assigned technician and service notes.
• Error reports, only if you choose to send them: error code, app version and operating system, without file paths or email addresses.

We do not request sensitive personal data. We do not process data of minors: the service is only for people 18 and older.

Purposes necessary to provide the service:

• Create and manage your account and verify your email.
• Process your payments, issue the corresponding receipts and handle disputes and refunds.
• Activate rescues, issue and validate licenses, and manage the computers on your Professional license.
• Schedule and deliver the assisted service.
• Send you emails about your purchases, payments, licenses and appointments.
• Provide support and answer your requests.
• Prevent fraud and abuse and protect the security of the service.
• Comply with legal and tax obligations and requests from authorities.

We currently do not use your data for secondary purposes (advertising, marketing or profiling). If we ever do, we will tell you first and you can opt out by writing to [privacidad@wualab.com], without affecting the service.

We use providers that process data on our behalf and under our instructions (processors). This is not a transfer and does not require your consent:

• Google LLC (Firebase): website hosting, sign-in, database and server functions. Servers are in the United States.
• Stripe, Inc. and its affiliates: card and OXXO payment processing.
• EmailJS: delivery of service emails.

We only transfer data to third parties when the Law allows it without your consent, for example to authorities that lawfully request it, or when necessary to perform our contract with you.

Account data is kept while your account is active. If you delete your account, we delete your profile, credits, rescues, licenses, computers and error reports.

Purchase and payment records are kept as long as tax and commercial laws require (generally five years) and then deleted.

You have the right to access, rectify, cancel and object to the processing of your data (ARCO rights), as well as to revoke your consent and limit its use.

• You can view and correct your data and delete your account at any time from My account on the website or in the app.
• For any other request, write to [privacidad@wualab.com] with your name, your account email, what you are requesting and any supporting documents. To protect your account, the request must come from the registered email or we may ask you to verify your identity.
• We will reply within 20 business days and, if applicable, carry it out within the following 15 business days, as provided by the Law.

If you believe we did not address your request or your rights were violated, you may contact the personal data protection authority (currently, the Ministry of Anti-Corruption and Good Governance).

The website uses browser local storage only for what is essential: keeping you signed in to My account and remembering your cookie preferences. We do not use advertising or analytics cookies. Details are in the Cookie policy.

We apply administrative, technical and physical measures to protect your data: encrypted connections, access restricted by security rules, passwords we never see, digitally signed licenses and app sessions encrypted with your system keychain. If a breach significantly affecting your rights occurs, we will inform you without delay.

We may update this notice. The current version is always at https://wualab.com/en/privacidad with its update date. If a change requires your consent, we will ask for it.